All the information you want to know about Citi Field - our A-to-Z Guide can answer your questions!
Provides emergency services at no cost to stranded motorists in Citi Field parking areas. These services are available to all guests and include recharging drained batteries, changing flat tires and towing service to affiliated AAA stations. AAA will also tow to non-affiliated stations for the standard commercial rate.
The club truck and driver will be on the premises for all home games from the 7th inning until one hour after the completion of the game.
If anyone is in need of this service, they should call the Fan Assistance Number: (646) 438-5000.
See Ticket Sales and Services.
The Mets and Spring Training USA host various Spring Training and Regular Season Amazin' Getaway trips for fans to see the Mets play on the road.
Amazin' Memorabilia features game-used and autographed collectibles from your favorite Mets players, past and present, including baseballs, bats, jerseys, bases, photos, and more. These items are available in the Mets Team Store on the Plaza Level, at the Amazin' Memorabilia shop behind homeplate on the field level, online at mets.com/gameused, or by calling (718) 559-3144.
ARAMARK, CITI FIELD POLICY ON SALE OF ALCOHOLIC BEVERAGES- It is the policy of Aramark to conduct the sale and service of alcoholic beverages in compliance with all applicable laws. Aramark has informed the Mets of the following Aramark alcohol service policies for Citi Field:
1. The sale and service of alcoholic beverages to anyone under the age of 21 or any visibly intoxicated person is prohibited. All Aramark servers and management staff are to be TEAM or TIPS trained.
2. The legal drinking age in New York is 21. To ensure that minors are not served, Aramark requires valid photo identification from every guest prior to the purchase of alcohol. ID must be presented for every sale. Accepted forms of identification include a valid driver's license with picture, military ID with picture or passport with picture.
3. A maximum of two drinks may be sold to a guest per transaction; this limit may be modified to less than the specified number at the discretion of Aramark management for special events or special circumstances.
4. Alcohol sales at concession stands and in suites will stop after the seventh inning or earlier at Aramark management discretion.
5. Alcohol sales in all Citi Field restaurants and clubs stops at the conclusion of an event. Alcohol sales in restaurants and clubs may stop earlier at Aramark management discretion or at the request of the New York Mets management.
Note: Alcohol may be taken between levels and into all seating areas until the end of the seventh inning, at which time all alcohol must remain within club spaces. The Delta seats, Hyundai seats, Honda Clubhouse, Party Deck and Excelsior concourse and seats between 306-333 are considered "club space". Once the game has ended, all alcohol must remain within the actual club in which it is purchased.
Guests are permitted to seek autographs along designated areas of the Field Level railings from the time gates open until approximately one hour before game time.
There are eight (8) Citi ATM machines at Citi Field. The ATMs accept the following cards: MasterCard, ATH, Visa, Cirrus, Plus, NYCE, Discover, and American Express. There is a $2 surcharge for non-Citibank cardholders. If a guest has an issue with an ATM machine at Citi Field, the guest should first contact their financial institution on the back of the ATM card. The financial institution will be able to provide guidance on the next steps based on what the issue was. ATM machines are located:
- Hall of Fame & Museum (outside of the ballpark) - Behind the "42" in the Jackie Robinson Rotunda
- Sections 105, 114, 121, 130, 139
- Section 310
- Sections 411
Baby diaper changing tables are located in all concourse restrooms.
The Mets take batting practice two and a half hours before the game for one hour.
|12:10 Game||1:10 Game||4:10 Game||7:10 Game||8:10 Game|
|9:40 a.m. - 10:40 a.m.||10:40 a.m. - 11:40 a.m.||1:40 p.m. - 2:40 p.m.||4:40 p.m. - 5:40 p.m.||5:40 p.m. - 6:40 p.m.|
Guests that wish to bike to Citi Field can utilize any of the 10 bicycle parking racks located outside of the ballpark. The locations of the bicycle parking racks are as follows: first base side of the Rotunda, third base side of the Rotunda, outside the Right Field Gate on 126th Street and outside the Left Field Gate.
See Group Hospitality Areas.
See Scoreboard Messages.
Small film or digital cameras are permitted in Citi Field. Commercial grade audio, video and photographic equipment are not permitted in Citi Field due to security considerations.
Open captioning of the ballpark public address system is available on the Promenade LED ribbon board in left field. This captioning display is located on the third base side of the Citi Vision video board in center field. Guests seeking to purchase tickets with a view of the open captioning display may contact the Mets Ticket Office at 718-507-TIXX for assistance.
Guests are permitted to use cellular phones at Citi Field, provided their use does not interfere with fellow guests' enjoyment of the ballgame.
All persons entering the ballpark who are 32" or taller require a ticket. Children under 32" do not require a ticket to attend a game, but must sit on a parent's lap during the game without obstructing the view of other guests. A seat will not be provided without a ticket.
The 150-seat Citi Auditorium features plush theater-style seats, a stage, and state-of-the-art audio/visual equipment. The Citi Auditorium is located on the Empire Suite Level, overlooking the Jackie Robinson Rotunda. For more information on NON-GAME days please call (718) 507- 3663 or log onto www.metropolitanhospitality.com. For information on renting this space out on game days, please contact Group Sales at (718) 507-TIXX.
The official online fan club for Mets fans. For more information visit
Citi Field features six clubs located throughout the ballpark. Each club is an air-conditioned space featuring high-definition televisions, full bars, and premium concessions. Guests wishing to enter a Citi Field club or restaurant must be in possession of a ticket that provides access to that area. Each ticket identifies the clubs to which the ticket holder has access. Guests holding press passes or credentials may not enter clubs or restaurants unless accompanied by Mets Front Office staff. Club descriptions are listed below.
Delta Sky360 Lounge
Located on the Plaza Level and exclusive to Delta Club Platinum and Gold seat holders (rows 1-8), the Delta Sky360 Lounge provides guests with complimentary soft drinks, coffee, hot dogs and snacks, as well as a full bar available for purchase and restrooms.
Delta Sky360 Club
The Delta Sky360 Club is located directly behind home plate on the Sterling Level. The club features a casual, market-style dining area, two full-sized bars, and the newly added full-service Pat LaFrieda's Chop House. Reservations for the Pat LaFrieda's Chop House can be made at (718) 595-8102.
Hyundai Club - First Base and Third Base
Located behind home plate on the Field Level, the Hyundai Club features complimentary food and soft drinks as well as two full bars for purchase to all guests with Hyundai Club tickets.
The Acela Club will be closed for the remainder of the Postseason.Located just beyond section 333 on the Excelsior Level, the Acela Club is a four-tiered restaurant with views of the playing field, Manhattan skyline, and the World's Fair Marina. The club features a bar and fine-dining restaurant inspired by Drew Nieporent, winner of the James Beard Outstanding Restaurateur award and his world renowned Myriad Group of Tribeca Grill and Nobu fame. Reservations are recommended and can be made at (718) 565-4333. For 2015 day games, fans have the opportunity to dine exclusively from the market table for $29 per person. New for 2015, a $39 per person market table dinner option is also available.
Located behind home plate on the Excelsior Level, the Caesars Club features a full bar and multiple food offerings. The Caesars Club does not provide a view of the field, but does feature over 20 high-definition televisions so that guests may see the game.
Located behind home plate on the Promenade Level, the Promenade Club offers two full bars and pub-style food options including burritos and chicken wings that guests can order at the counter then bring back to high top tables to enjoy with views of the field.
MasterCard, Visa and American Express are accepted at all Mets ticket locations and outlets, and at most Citi Field merchandise and food locations.
See Group Hospitality Areas
See Clubs/Restaurants or for more information click here
The Designated Driver program is designed to encourage our guests to make responsible choices regarding drinking and driving. Guests wishing to participate must sign a pledge that they will not drink alcohol at the event. Guest receive a wristband indicating that they should not consume alcohol. In exchange for this pledge, guests receive a coupon that can be redeemed for a free 21 ounce fountain soda at most concession stands. The booths are located along the exterior of the 3B side of the Hyundai Club, 310, and 419. Booths are open from the opening gate until the end of the second inning.
Citi Field offers several accommodations for our guests with disabilities, including seating, wheelchair entry, drinking fountains, elevators, the left field ramp, assisted listening devices, parking, restrooms, closed captioning and wheelchair requests.
There are eleven guest elevators and four service elevators at Citi Field. Each one is labeled with a letter.
|Guest Elevators B and C|
|Sterling||Delta Sky360 Club - first base side|
|Field||Section 114 / Hyundai Club first base entrance|
|Excelsior||Section 315 / Caesars Club first base entrance|
|Promenade||Section 411 & 511|
|Guest Elevators D and E|
|Plaza||Service Tunnel for ADA access to Section 109-Row A|
|Empire||Party Suites 202-203|
|Excelsior||Section 306 / Ramp to Coca-Cola Corner|
|Promenade||Sections 403 & 503|
|Please note that these elevators will not stop regularly on the Plaza Level once the gates have opened.|
|Guest Elevator J|
|Please note that this elevator does not have an operator.|
|Guest Elevator K|
|Plaza||Service Tunnel next to the Building Command Center|
|Excelsior||Section 334 (this is the only elevator that provides access to the Left Field Landing - sections 334-339)|
|Promenade||Section 432 & 532|
|Please note that this elevator will not stop regularly on the Plaza Level once the gates have opened.|
|Guest Elevators N and O|
|Plaza||Stengel entrance and ADA access to Section 125-Row A|
|Field||Sections 125 & 126|
|Excelsior||Section 332 and the Acela Club|
|Promenad||Sections 426 & 526|
|Guest Elevators P and Q|
|Sterling||Delta Sky360 Club - third base side|
|Field||Section 121 / Hyundai Club third base side|
|Excelsior||Section 324 / Caesars Club third base side|
|Promenade||Sections 418 & 518|
|Guest Elevator S|
|Plaza||Jackie Robinson Rotunda Ticket Office|
|Field||across from Hyundai Club third base entrance|
|Please note that this elevator does not have an operator.|
In the event of an emergency, instructions will appear on the scoreboard and Citi Vision board. The Command Post will direct all personnel to posts to assist in the orderly evacuation of guests and event staff.
See Sterling and Empire Suites or for more information click here
There are seven escalator banks at Citi Field, and each is designated with a number. They can be found at the following locations:
Plaza Level to Sterling Level:
Jackie Robinson Rotunda (JRR) to and from the Delta Sky360 Club (#1 and #2)
Plaza Level to Field Level:
JRR to the Field Level across from Hyundai Club (#3 and #4)
Right Field Gate to Section 109 (#5)
Left Field Gate to Section 125 (#6)
Field Level to Excelsior Level:
Section 109 to Section 306 and the ramp to Coca-Cola Corner (#5B)
Section 125 to Section 333 and the Acela Club (#6B)
Section 139 to Section 338 and the Left Field Landing (#7)
Excelsior Level to Promenade Level:
Section 306 to Sections 402 and 502 (#5C)
Section 337 to Sections 427 and 527 (#6C)
Escalators run until the end of the seventh inning. At that time, escalators will be stopped and secured. Guests should be encouraged to use the stairs elevators, or the left field ramp in order to exit the ballpark.
Guests that exit the ballpark will not be allowed to re-enter. Guests leaving the ballpark for exceptional circumstances may be permitted to re-enter provided they have received approval from a security or Guest Services Supervisor before exiting.
The fifteen (15) Family Restrooms may be found at:
Sterling Level: Delta Sky360°; Club (2) at opposite ends of the club
Field Level: Sections 111, 114, 121, 124 and 130
Empire Suite Level: Across from Suites 204 and 240
Excelsior Level: Sections 312, 326 and 339
Promenade Level: Sections 409, 420 and 430
Note: Baby changing tables are available in all concourse restrooms.
Guests experiencing an issue that is not related to the action on the playing field (i.e. broken seats, unruly fans, hazardous concourse conditions) should alert Ballpark Operations by calling or texting the Fan Assistance Number.
Fans can stop by these four (4) ballpark locations for directions, ticket sales information, to store strollers and wheelchairs, or for general assistance. Mets schedules and First Game Certificates are also available.
Fan Assistance Stations are located at:
|Fan Assistance Stations|
|Field Level||Across from the Hyundai Club third base entrance
|Excelsior Level||Section 306 at the base of the Coca-Cola Corner ramp|
|Promenade Level||Section 412|
Information is available at mets.com/kidsclub.
The Citi Field Fan Fest is located on the Field Level in center field. Weather permitting, the Fan Fest will be open when the first gate opens. Fan Fest closes after the final out of the top of the seventh inning.
Letters to Mets players should be sent to their attention at Citi Field, Flushing, NY 11368-1699. Please enclose a self-addressed envelope.
See Amazin' Fan Photos.
The First Response First Aid room is located on the Field Level across from the Hyundai Club third base entrance.
Guests are permitted to keep balls that are hit outside the field of play. Guests are not permitted on the field or the "batter's eye" to retrieve a ball or otherwise interfere with a ball still in play. Doing so will result in ejection from the ballpark.
All gates, including the Jackie Robinson Rotunda and Hodges Entrance, will open 2 ½ hours prior to each Postseason game at Citi Field so that fans may arrive early to watch infield and batting practice.
Mets Gift Cards are available in any denomination starting at $10 and may be purchased online at mets.com/giftcards or at Citi Field retail locations. Mets Gift Cards are accepted at Citi Field retail locations, concessions, restaurants, clubs, in-seat service and ticket windows where credit cards are accepted. Gift cards cannot be redeemed if the expiration date listed on the card has passed. Balances of gift cards can be found at mets.com/giftcards.
For information regarding Citi Field's Empire Party Suites, Delta Club Patios, Honda Clubhouse, Shea Bridge Terrace, Acela Club Patio, the Party Deck and other Hospitality options, please call the Group Sales Office at (718) 507-TIXX or visit mets.com/groups.
See Ticket Sales and Services.
The Mets Organization is committed to creating a safe, comfortable and enjoyable ballpark experience. Citi Field event staff members are trained to work in unison with guests to adhere to the following code of conduct to ensure a family entertainment environment:
The Mets Hall of Fame and Museum celebrates the history of the organization with interactive exhibits that include the team's World Series trophies and rings, plaques for each of the members of the team's Hall of Fame and much more. It is located next to the Jackie Robinson Rotunda and the Team Store, and on game days is open from the time gates open until the ballpark closes. Guests can access the Hall of Fame and Museum via its entrance in the Rotunda. Please note that in order to preserve the condition of the artifacts on display, flash photography is not permitted inside the Hall of Fame. No food or beverages are permitted inside at any time.
The Health Information Team located on the Field Level across from section 108 and is dedicated to educating fans about health-and wellness-related issues throughout the season. The space is operated by the Katz Institute for Women's Health and Katz Women's Hospitals of the North Shore-LIJ Health System. Doctors and other medical professionals are available to provide guidance and counseling to all fans at every game on a wide variety of health-related topics, including sports safety, exercise, heart health and nutrition. There are information kiosks, multimedia displays, and areas for private consultations.
for more info.
Citi Field's Home Run Apple stands 16½ feet tall and is 18 feet in diameter. The shell of the apple weighs 4,800 pounds, and its frame weighs 9,000 pounds. Guests are encouraged to visit the Shea Home Run Apple, which is now located in front of Citi Field in Mets Plaza.
See Group Hospitality Areas
This landmark partnership between Citi and the Mets has accelerated their significant commitments to the community with new resources to develop and launch outreach platforms and programs in and beyond New York City, involving both Citi and the Mets Foundation.
As the first step in this effort, the Mets and Citi commissioned a sculpture and named the entry rotunda of Citi Field - inspired by the classic design of Ebbets Field - in honor of Jackie Robinson, the legendary pioneer and great American who broke baseball's color barrier with the Brooklyn Dodgers in 1947. The partnership aims to recognize and perpetuate, in and around the rotunda and the community, Robinson's legacy and the "nine values" he embodied as articulated by his daughter and Jackie Robinson Foundation Vice Chair, Sharon Robinson: courage, integrity, determination, persistence, citizenship, justice, commitment, teamwork, and excellence.
Young Mets fans can purchase a Kids’ Meal for $7.00 which includes a Nathan’s hot dog, popcorn, juice box, and prize. Kids’ Meals are available at Mr. Met’s Kids Kitchen located in Fan Fest behind Sections 140-142.
Kosher foods including hot dogs, knishes, pretzels, etc. are available at Citi Field. These foods can be purchased near section 115 on the Field Level as well as section 408 on the Promenade Level. The Kosher stands operate Sunday - Thursday.
Sections 334-339 are accessible using the escalator at Section 139 or the stairwells and elevator directly above and below the Landing. Please note that the Left Field Landing is not accessible from the rest of the Excelsior Level because no thru-traffic is permitted through the Acela Club. For more information and availability, contact the Mets ticket office at (718) 507-TIXX.
The Citi Field Lost and Found Office is located in the Jackie Robinson Rotunda next to the Ticket Office lobby. On non-game days, guests can contact the office at (718) 559-3178. On game days, the office is open from the time gates open until 30 minutes after the conclusion of the game.
See Ticket Sales and Services
McFadden's is located adjacent to the Mets office building with an entrance on the north side of 126th Street. Guests do not need a game ticket to enter McFadden's. Guests with a valid game ticket not already used for admission to the ballpark may exit McFadden's and enter directly into Citi Field after passing through security and having their ticket scanned. However, any guest leaving the ballpark to return to McFadden's will not be permitted to re-enter Citi Field.
Mets Team Store (Plaza Level adjacent to Jackie Robinson Rotunda)
The Mets Team Store, Citi Field's largest store, is the one-stop shopping destination for any Mets fan and home to merchandise exclusive to Citi Field. For the most up-to-date information about the Mets Team Store, visit mets.com/teamstore.
Non-game Days: Monday-Friday: 10:00 a.m. to 4:00 p.m., Weekends: 11 a.m. to 4 p.m. Game Days: 7:10 p.m. game: 12:00 p.m. to 4 p.m., reopens when gates open and closes at the end of the game. 1:10 p.m. game: Opens when gates open and closes at the end of the game. Closings and adjusted hours will always be posted online at mets.com/teamstore.
Mets Team Store presented by Majestic (Across from Hyundai Club first base)
The Mets Team Store Presented by Majestic carries a wide array of authentic jerseys featuring the new 2015 white pinstripe jersey, our largest name & number t-shirt collection, along with much of the performance gear players wear on the field.
Jersey Customization Station (Across from Hyundai Club first base)
The manufacturing process of custom jerseys comes to life at our Jersey Customization Station. Fans will see jerseys riding overhead on the concourse on our new jersey roller coaster. Fans will be able to put their own name on the back of a jersey and watch it be made right on the concourse.
Mets Team Store (Section 414 - Promenade Food Court)
One-stop shopping destination for any Mets fan and home to merchandise exclusive to Citi Field.
Mr. Met's Dugout Shop (FanFest)
Located adjacent to FanFest, Mr. Met's Dugout Shop is for all women and children. This shop carries a wide variety of newborn, infant, toddler, youth, and women's apparel.
'47 shop (Section 106)
Nostalgic, lived-in looks for male or female guests of all ages. '47 is a family brand built on quality materials with a relaxed, collegiate style.
'47 kiosk (Section 130)
Nostalgic caps and limited apparel.
The 7 Line kiosk (Section 140)
For the fans, by the fans, Darren Meenan has created his own 7 Line Army using Social Media and the web. Some of his signature shirts, as well as some Citi Field exclusives, will be available.
Heroes and Heritage Collectible Shop (Section 431)
Heroes and Heritage is a smaller shop that provides the staples of Mets merchandise to fans. This shop only opens for high attendance games.
New Era Kiosk (Hyundai Club 1st Base, Hyundai Club 3rd Base)
Features New Era on-field caps, adjustable caps fit for all, and limited apparel.
Nike Dugout Shop (Section 131)
Visit Citi Field's very own Nike Shop for clothes built to play in. Find jerseys, t-shirts, shorts, jackets and more, all made with the athlete in mind.
Mets Dugout Shop (Section 327)
One-stop shopping destination for any Mets fan and home to merchandise exclusive to Citi Field.
Note: Due to its location, only fans with access to the Excelsior Level club areas will have access to the Mets Dugout Shop.
Touch by Alyssa Milano, Ladies Boutique (Section 306, Coca-Cola Corner Ramp)
Touch offers everything from tank tops and hoodies to jewelry and purses, all inspired by actress and lifelong baseball fan, Alyssa Milano.
New York's world-class event and hospitality destination features superb cuisine, five star service and elegant, state-of-the- art event space for every occasion. Citi Field is designed as an event destination, delivering warmth, intimacy and modern amenities. With more than 250,000 square feet of indoor hospitality space, Citi Field has the ability to host a wide variety of events, ranging from concerts and soccer matches to fundraisers, corporate outings, parking lot events, trade shows, weddings, bar and bat mitzvahs, holiday parties and more! The Metropolitan Hospitality event team consists of professionals dedicated to producing amazing events on NON-GAME days. For more information or to book your event, please contact Metropolitan Hospitality at (718) 507-3663 or visit metropolitanhospitality.com.
The New York Mets Foundation funds and promotes a variety of educational, social and athletic programs and other charitable causes. Founded in 1963, it continues its mission to invest in the future of our community, and to provide assistance to a myriad of organizations that benefit children and others in need.
The New York Mets pay 100 percent of the Foundation's expenses to ensure that the entirety of a donation is directed toward helping others. For more information on the Mets Foundation, log onto
See Gift Cards
The entrance to the Mets' office building is located on 126th Street just north of the Bullpen Gate. There is a Mets staff member on duty at all times. Entry is restricted to Mets employees and authorized visitors only. All visitors must register at the front desk, and proper Mets-issued IDs must be displayed at all times. The mailing address for the Mets Offices is 120-01 Roosevelt Ave, Flushing, NY 11368-1699.
The 2015 Mets Yearbook, Magazine (5 editions throughout the season) and Media Guide are available at the Mets Team Store and other retail locations throughout Citi Field. For more information or to place an order, please call (718) 672-0077 or email TeamStore@nymets.com.
U.S. Military personnel with active military identification may receive a complimentary ticket to Sunday-Thursday games during the 2015 regular season, excluding Opening Day on April 13, vs. the Red Sox on August 30, and vs. the New York Yankees on September 20. Offer will be available day-of-game only starting two hours prior to scheduled first pitch in the Ticket Office lobby in the Jackie Robinson Rotunda, subject to availability. Accompanying guests may purchase tickets at the regular individual price, based on availability.
Mr. and Mrs. Met are the official mascots of the New York Mets. They are available for appearances at birthday parties, community functions, business engagements and other special events. For appearance rates and availability, please call (718) 559-3093. On game days, Mr. Met greets fans and poses for photos at Fan Fest in center field at the following times:
|12:10 Game||1:10 Game||4:10 Game||7:10 Game||8:05 Game|
|10:45 a.m.*||11:45 a.m.*||2:45 p.m.*||5:45 p.m.*||6:40 p.m.*|
|11:20 a.m.||12:20 p.m.||3:20 p.m.||6:20 p.m.||7:15 p.m.|
|2nd Inning||2nd Inning||2nd Inning||2nd Inning||2nd Inning|
* - Season Ticket Holders on weekends only (before general gates open)
Mr. Met also visits fans in the Promenade Food Court on home plate in the bottom of the 4th inning. On Sundays, Mrs. Met accompanies Mr. Met to his Fan Fest and Promenade Food Court appearances.
Every Sunday afternoon, following Mets home games, features a Mr. Met Dash (weather permitting), where youngsters, ages 12 and under, can run the bases at Citi Field. Guests wishing to participate will be asked to exit the ballpark and form a line outside the Bullpen Gate on 126th Street immediately after the game concludes.
Persons interested in performing the National Anthem at Mets home games should send a cover letter and an "a cappella" demo tape, CD, or DVD to: New York Mets, Attn: Anthem Inquiries, Citi Field, Flushing, NY 11368-1699. Persons interested can also submit an mp3 demo or a link to a high-quality youtube video to firstname.lastname@example.org. Due to a high volume of submissions, only those chosen for a call-back audition will be contacted.
See Metropolitan Hospitality
The Mets offices are open from 9:30 a.m. to 5:30 p.m., Monday-Friday.
These lots are designated as follows:
There are seven parking lot entrances to the primary parking lots at Citi Field. Please see the parking diagram to identify the lot entrance locations.
Remote Parking Lots - There are five parking lots outside of the fence line of Citi Field and all accommodate general parking. Three are available for all Citi Field events and two will be available only in special circumstances. These lots are designated as follows:
Parking Policy for Rainouts
If a game is postponed due to inclement weather, unless otherwise indicated, preferred (pre-paid) parking passes will be honored only for a single game make-up of that postponed game (meaning that the game is rescheduled, but not as part of a single admission doubleheader). If the game is rescheduled as part of a single admission doubleheader, the original parking pass or receipt will not be honored on that date (parking passes for the game originally scheduled to be played on the doubleheader game date will be honored), but may be returned for a refund applied to a rain check card at the Citi Field ticket windows or by mail to the Mets Ticket Office only. Account holder of record must be present to redeem refund in person.
See Group Hospitality Areas.
Guests are not permitted to bring any animals into Citi Field with the exception of guide or service animals for guests with disabilities and on specially-designed promotional dates.
The NYPD maintains a sub-station at Citi Field, adjacent to the Loading Dock.
It is the policy of ARAMARK to conduct the sale and service of alcoholic beverages in compliance with all applicable laws. ARAMARK has informed the Mets of the following ARAMARK alcohol service policies for Citi Field:
Information on how to obtain press passes and media credentials may be obtained by contacting the Media Relations Department at (718) 565-4330. Please note that a press pass does not grant the holder access to Citi Field clubs, restaurants Empire Suite Level or Administration Building.
See Clubs/Restaurants or for more information, click here.
Please note that a guest must be in attendance in order to receive a promotional item. A valid game ticket does not entitle the ticket holder to a promotional item, and no more than one item will be distributed to each ticket holder in attendance, regardless of the number of tickets in their possession. Fans can only receive the promotional item immediately after entry through a turnstile. Fans returning back to the gates after they have left the immediate area of the giveaway are not entitled to receive a promotional item.
Click here for the 2016
For events at Tradition Field, visit stluciemets.com or call 772-871-2115 for rain check policy details. For events at Citi Field and MCU Park: IF THE EVENT TO WHICH THIS TICKET APPLIES IS CANCELLED OR RESCHEDULED, THE TICKET DISTRIBUTOR SHALL NOT BE REQUIRED TO REFUND THE TICKET PRICE IF THE TICKET HOLDER IS GIVEN THE RIGHT, WITHIN TWELVE MONTHS OF THE ORIGINALLY SCHEDULED DATE OF THE EVENT, TO ATTEND A RESCHEDULED PERFORMANCE OF THE SAME EVENT OR TO EXCHANGE THIS TICKET FOR A TICKET COMPARABLE IN PRICE AND LOCATION TO ANOTHER, SIMILAR EVENT. For New York Mets games at Citi Field and for Brooklyn Cyclones games, in the event a regulation game (including one that becomes a suspended game) as defined by Major League Baseball is not played, this ticket will not be subject to refund but will constitute a rain check which can be used or exchanged in accordance with the Mets or Cyclones rain check policy, as applicable (for Mets policy details visit mets.com or call 718-507-TIXX; for Cyclones policy details visit brooklyncyclones.com or call 718-37-BKLYN). Notwithstanding the foregoing, if issued complimentarily, this ticket shall have no value and will not constitute a rain check.
Note: baby changing tables are available in all rest rooms.
The Mets have retired the following numbers in honor of the distinguished careers of:
Mets tickets may not be resold or offered for resale in violation of applicable law. Tickets may not be resold within 1500 feet from the ballpark under penalty of law.
2015 pocket schedules will be available at the ballpark ticket window inside the Jackie Robinson Rotunda, the Fan Assistance stations or by writing to: New York Mets, Ticket Office, Citi Field, Flushing, NY 11368-1699. Schedules will also be available by calling (718) 507-TIXX.
The 2015 Mets schedule can be found here:
Mets scoreboard messages raise funds for charity. Game day scoreboard greetings can be purchased for $50 with net proceeds benefiting charity through the Mets Foundation. The first 25 approved welcome, birthday, anniversary or congratulatory messages submitted in advance of each home game date will be displayed. Purchase Citi Field scoreboard greetings at mets.com/ScoreboardMessages.
Message requests must be received no later than noon, two business days prior to the selected game date. Groups of 15 or more that purchase tickets through the Mets Group Sales department are eligible to receive a complimentary scoreboard welcome. For more information, please contact the Group Sales office at (718) 507-TIXX.
Citi Field scoreboard greetings are displayed on the Right Field Scoreboard, which is located atop the Coca-Cola Corner. Please note that some seating sections do not have a direct view of this scoreboard, and depending upon your seat location, you may need to move toward the third base side of the ballpark to view your scoreboard message.
Scoreboard messages are displayed during inning breaks beginning in the middle of the 4th inning. Depending upon the number of requests, scoreboard messages often continue into the middle of the 5th inning or end of the 5th inning breaks.
See Mets Magazine with Scorecard.
Information regarding season tickets and partial season plans is available at the Mets Ticket Office located inside the Jackie Robinson Rotunda and Fan Assistance Stations throughout Citi Field, by calling (718) 507-TIXX or by.
Security Policies- In order to ensure the safety and comfort of our guests, the following security procedures are in place for this season:
For additional security information, visit mets.com.
See Group Hospitality Areas.
Smoking within Citi Field is prohibited, except for the three designated smoking areas located at:
Any ticketholder smoking in any location other than the three specified above is subject to ejection.
There are 54 suites at Citi Field located on two levels: Sterling and Empire. Sterling Suites 1-10 are located in the Delta Sky360° Club and are accessible via the Jackie Robinson Rotunda, Hodges and Seaver entrances. Empire Suites 201-244 are located on the Empire Level, which is accessible from any of the three VIP entrances - Hodges, Seaver and Stengel-via elevator or staircase. For more information about Sterling and Empire Suites, call (718) 803-4053 Suites 201-205 are Citi Field's "Party Suites" and are available for individual game purchase. For more information on the Party Suites, call (718) 507-TIXX.
Tailgating is permitted only under the following conditions:
Failure to comply with any of the above conditions may result in a fan's removal from the parking lots and/or summoning of NYPD.
Tickets are not refundable, and may only be exchangeable in such cases where the ticket becomes a valid rain check (see Rain Check Policy for Tickets above), and then subject to the conditions cited on the ticket and at mets.com.
The Mets Ticket Services Office at Citi Field is located just to the left of the Jackie Robinson Rotunda, which is on the South side of the ballpark (closest to Roosevelt Avenue). During the regular baseball season the office is open Monday-Friday 9:00am-5:30pm, Saturday 10:00am-2:00pm and through the end of the seventh inning on game days for ticket sales and related services as indicated below. Fans may also call the Mets Ticket Office at (718) 507-TIXX.
Box Office Ticket Windows - The main box office ticket windows at Citi Field are located on the exterior of the ballpark, to the third base side of home plate and the Jackie Robinson Rotunda, adjacent to the Ticket Services Office. There is a satellite set of exterior windows near the Left Field Gate. Ticket windows are also located inside Citi Field on the third base side of the Rotunda and the third base side of home plate on the Field Level. Windows outside the ballpark may be used for sales and/or reservation pick-ups as designated. Windows inside Citi Field are used for advance sales only, with the exception of one or more Rotunda windows designated for Will Call Drop-Off only. Common window usage is further specified under relevant sections below. There is also a set of windows used exclusively for the pick-up of Mets Players tickets and Visiting Club tickets, respectively, on the exterior of the ballpark along the right field side, beyond the Payson Entrance.
Ticket Kiosks - Ticket kiosks are at the following locations at Citi Field: outside the ballpark, to the third base side of home plate and the Jackie Robinson Rotunda; inside the Rotunda, also on the third base side; near first base and third base on the Field Level concourse; inside the Caesars Club on the third base side; and near first base and third base on the Promenade Level. Kiosks outside the ballpark may be used to purchase advance single game tickets and to pick up Internet and Phone Charge orders day-of-game. Kiosks inside Citi Field are for advance sales only.
Season Tickets, Ticket Plans and Packs - Information on purchasing Mets Season Tickets, Plans, Packs and Groups is available day-of-game at the Mets Ticket Sales Table located inside Citi Field. Representatives are available to assist fans in center field, across from the Big Apple seats.
Sales tables open no later than 1 hour and 30 minutes before first pitch, and close no earlier than the 3rd inning. Please refer to the Plan of the Day when available for more specific closing times. Season Tickets, Plans, Packs, and Groups are also available at the Ticket Office lobby in the Jackie Robinson Rotunda, by calling (718) 507-TIXX and at mets.com.
Group Ticket Sales - Group purchases of 25 or more tickets to one game may be made through the Mets Ticket Office at Citi Field, by mail (Group Sales Office, New York Mets, Citi Field, Flushing, NY 11368), by email (email@example.com) or by fax - (718) 507-7735. You may also call the Mets Ticket Sales Office at (718) 507-TIXX for help in planning your group event and to purchase tickets. Group Hospitality Area packages are available as well. Please visit Mets.com/groups for more information.
Single Game Ticket Sales - Single game tickets may be purchased in advance or day-of-game, subject to availability. Purchase and distribution methods are indicated here:
Internet - Tickets may be purchased at mets.com and losmets.com using MasterCard, Visa, Discover, American Express or a Mets Gift/Rain Card. Tickets not printed at home or mailed may be picked up day-of-game or in advance at designated ticket windows on the exterior of Citi Field to the left of the Jackie Robinson Rotunda and/or adjacent to the Left Field gate, and at the Rotunda-area kiosks. The credit card used at purchase must be presented to pick up the tickets.
Phone Charge - Tickets can be purchased by calling the Mets Ticket Office at (718) 507-TIXX using MasterCard, Visa, Discover, American Express or a Mets Gift/Rain Card. Tickets not printed at home or mailed may be picked up day-of-game or in advance at designated ticket windows on the exterior of Citi Field to the left of the Jackie Robinson Rotunda and/or adjacent to the Left Field gate, and at the Rotunda-area kiosks. The credit card used at purchase must be presented to pick up the tickets.
Advance Ticket Windows - Advance tickets may be purchased at designated windows on the exterior of Citi Field to the left of the Jackie Robinson Rotunda and/or adjacent to the Left Field gate. Inside the ballpark at games, tickets may be purchased at Advance Ticket Windows on the third base side of home plate on the Field Level. The regular Advance Ticket Windows located outside the park near the Rotunda are open Monday to Friday from 9:00 a.m. to 5:30 p.m., and Saturday from 9:00 a.m. to 3:00 p.m. For games, Advance Windows normally remain open through the fifth inning (may vary for doubleheaders). MasterCard, Visa, Discover, American Express, Mets Gift Cards, Rain check cards, money orders and cash are accepted.
Kiosks - Advance tickets may be purchased at any kiosk located inside or outside the ballpark using MasterCard, Visa, Discover or American Express.
Day-of-Game Ticket Windows - Designated day-of-game ticket sales windows located at the Jackie Robinson Rotunda and adjacent to the Left Field gate area outside Citi Field normally open 2 hours before scheduled game time. Day-of-Game Ticket Windows close upon completion of the top half of the fifth inning (may vary for doubleheaders). Late arriving fans may purchase day-of-game tickets through the seventh inning at the Ticket Services lobby in the Jackie Robinson Rotunda. MasterCard, Visa, Discover, American Express, Mets Gift Cards, Rain check cards, money orders and cash are accepted.
Clubhouse Shops - Mets Tickets are available at the Mets Clubhouse Shop located at 11 West 42 Street in Manhattan (Monday to Saturday, 10:00 a.m. to 7:00 p.m.; Sunday, 11 a.m. to 5:00 p.m.).
MCU Park - Mets tickets can be purchased at the Advance Ticket Office at Brooklyn Cyclones, ballpark at 1904 Surf Avenue in Brooklyn (Monday to Friday, 9:00am-5:00pm, with Saturday hours starting in May through the end of the season). MasterCard, Visa, Discover, American Express, Mets Gift Cards, money orders and cash are accepted.
Mail - To order tickets by mail, fans should specify the game date(s), number(s) of tickets and preferred seating category, and enclose a check or money order payable to New York Mets or credit card number, expiration date and signature. A $5 order fee and additional per ticket fees will be applicable. Please include a phone number and/or email address in case there are any discrepancies with your request.
Ticket Availability - Each Mets ticket order is filled with the best seats available within a seating category (outside of seating areas that are set aside for Season Ticket Plan or other package sales) at the time the request is processed. If no seats are available in the seating category requested, the order will be filled with the next best available seating category. Tickets for preferable seating locations may sometimes become available later as the game date approaches.
Fees - Non-refundable service fees are applicable to tickets purchased by Internet, phone, mail and at the Mets Clubhouse Shops.
|Game Time||Ferry Departs|
|12:10 p.m.||9:30 a.m.|
|1:10 p.m.||10:30 a.m.|
|4:10 p.m.||1:30 p.m.|
|7:10 p.m.||4:30 p.m.|
There is one tryout at MCU Park and one workout in Port St. Lucie for young players who feel they have been overlooked by the scouting process. For information, send a letter with your name, address and background to: Scouting Office, New York Mets, Citi Field, Flushing, NY 11368.
Umbrellas of all shapes and sizes are permitted in Citi Field as long as they do not interfere with another guest's enjoyment of the game.
Water fountains can be found throughout Citi Field. They are located outside most restrooms along the first and third baselines on the Field, Excelsior and Promenade Levels.
See Mets.com/rain for more information, click here.
Catch all the latest Mets news and information at the team's official website,.
Over 800 wheelchair-accessible seat locations are available in various sections throughout Citi Field. Advance purchases may be made through all single game sales channels, including Mets.com and the Mets Ticket Office at (718) 507-TIXX. Subject to availability, tickets are sold day-of-game at the Ticket Office lobby inside the Jackie Robinson Rotunda. Guests with other special requirements should also be directed to the Ticket Office lobby.
See Mets Publications.