Citizens Bank Park
Convenience GuideA | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z
Welcome to Citizens Bank Park, the spectacular home
of the Phillies.
This Convenience Guide was developed with one goal
in mind: to assist our guests in becoming familiar with
a facility that is "Not Your Typical Ballpark." A variety of
accommodations are offered to make your experience
an enjoyable one.
- A -
Access
All guests enter Citizens Bank Park on the Main Concourse at
street level and there are wheelchair-accessible gates at every
bank of turnstiles. Citizens Bank Park has elevators to service
guests with disabilities; the ballpark is also equipped with
escalators, ramps and stairways.
Accommodations for Guests with Disabilities
With the help of an Americans with Disabilities Act (ADA) consultant,
Citizens Bank Park was designed to be universally
accessible and comfortable for all guests.
Address and Phone Numbers:
The Phillies
Citizens Bank Park
One Citizens Bank Way
Philadelphia, PA 19148-5249
Website: www.phillies.com
General Information & Individual Ticket Orders: 215-463-1000
Executive Offices: 215-463-6000
Season and Group Sales: 215-463-5000
Hearing Impaired (TDD): 215-463-2998
Special Events (non-game days): 215-218-5100
Ballpark Tours: 215-463-1000
Ballpark Group Tours (25 or more): 215-218-5360
Merchandise Orders: 877-GO-PHILS
All About Young Guests
• Babies/Toddlers Tickets - Children age two and under may
be admitted to Phillies games without a ticket, but need to
sit in the lap of an accompanying adult. Children age
three and above require a ticket.
• Baby-Changing Tables - Baby-changing tables are available
in all 61 restroom facilities.
• Citizens Bank Games of Baseball (near the Right Field Gate
entrance) ( Not Your Typical Ballpark feature) - Guests can Run
the Bases, play Ballpark Pinball and try Pitch 'Em & Tip 'Em
in the Citizens Bank interactive games area.
• 2KSports Interactive Gaming Kiosks - Guests of all ages can enjoy the video game MLB 2K7 on Xbox 360 at various locations throughout the ballpark.
• Junior Phillies Club - Exclusively for fans 14 and under. Members receive a membership card, Junior Phillies Club sack pack, poster, the opportunity to win an autographed item or Phillies tickets and a one-time 10% discount to the Majestic Clubhouse Store. For more information, call 215-463-1000 or e-mail fandev@phillies.com. Membership fee is $10. Sponsored by Modell's Sporting Goods and POWERade. Details »
• Make Your Own Phanatic (Main Concourse behind Section 135) (Not Your Typical Ballpark feature) - Guests can pick out a miniature Phillie Phanatic, stuff it and dress it in one of the Phanatic's outfits. Managed by Build-A-Bear Workshop.
• Phanatic Attic (adjacent to the Third Base Gate) - The second level of the Majestic Clubhouse Store is dedicated to Phanatic and kids retail merchandise and geared to children. Open year-round.
• Phanatic Phood Cart (near Kids Zone behind Section 113) and Phanatic Kid's Corner (behind Section 318, Terrace Level) offer portions just the right size for young Phillies guests.
• Phanatic Phun Zone (inside First Base Gate plaza) (Not Your Typical Ballpark feature) - The Phanatic Phun Zone gives children age eight and under an opportunity to climb, explore, and play games. A junior Phanatic Phun Zone is also available for guests two years of age and under.
• Phanatic Shoe Slide (behind Section 317, Terrace Level) (Not Your Typical Ballpark feature) - A gigantic Phanatic Shoe Slide for our young guests.
• Power Pitcher, presented by Verizon (Main concourse behind Section 140 under the Left Field ramp) (Not Your Typical Ballpark feature) - An interactive pitching game in which guests attempt to strike out popular MLB hitters.
• Sunday Starting Nine (Not Your Typical Ballpark feature) - Kids 14 and under who wear Phillies colors to the ballpark on Sundays could be randomly selected for this unique experience. Nine lucky youngsters will be introduced pre-game and stand on the field with the nine Phillies starters for the National Anthem.
Animals
Certified service dogs or service dogs in training for guests
with disabilities are welcome. All other animals are prohibited.
Anniversary Greetings
Guests can celebrate their anniversary with their names in lights on the scoreboard. The $25 package also includes a musical picture frame that plays "Take Me Out to the Ballgame." Advance registration is required. For more information or to place an order, call the Phone Center (215-463-1000).
Art in the Park
(Not Your Typical Ballpark features)
Fine Art - Original artwork by Hall of Fame artist Dick Perez is in Cooperstown Gallery (Hall of Fame Club) and features 32 oil paintings of players from the Phillies, Philadelphia Athletics and Native Sons who are enshrined in the Baseball Hall of Fame. The Diamond Club features original artwork by Philadelphia artist Dane Tilghman. Max Mason, a renowned local artist, has three murals displayed in Harry the K's Broadcast Bar & Grille. Unique tile mosaics by local artist Jonathan Mandell are on the Main Concourse.
Statues - World-renowned sculptor Zenos Frudakis has
created 10-foot tall bronze statues of Phillies Hall of Famers
Richie Ashburn, Robin Roberts, Steve Carlton and Mike
Schmidt; The Connie Mack statue that was part of
Veterans Stadium and Connie Mack Stadium has been
relocated to the west side of Citizens Bank Way; The four
Joe Brown statues once at the Vet have been relocated to
the perimeter of the parking lot where the Vet once
stood.
Terrazzo Floors - Thirty-one images of popular Phillies
Alumni outlined in action poses are featured in an awardwinning
terrazzo tile floor in the Suite and Club Entrance
behind Home Plate on the Main Concourse Level.
Veterans Memorial - To commemorate the site of Veterans Stadium, the Phillies built a monument as an everlasting memorial to veterans. The granite-covered memorial is prominently located on Pattison Avenue and includes bronze plaques representing the Army, Marine Corps, Navy, Air Force, Coast Guard and POW/MIA. Surrounging the memorial are seven poles that display the American, Army, Marine Corps, Navy, Air Force, Coast Guard and POW/MIA flags. The flags fly year-round.
Ashburn Alley
(Not Your Typical Ballpark feature)
A festive outfield entertainment area named in honor of Phillies legend Richie Ashburn. Opens 2½ hours prior to game time so fans can watch batting practice. Guests may enter Ashburn Alley through the Left Field Gate.
All-Star Walk - Granite markers featuring Phillies All-Stars
since the first All-Star Game in 1933.
Bullpens - Guests can view the bi-level bullpens and watch
pitchers from both teams warm up. A special viewing
platform, which is open pre-game and located in Memory
Lane, includes instructional pitching displays.
Citizens Bank Games of Baseball - Guests can Run the Bases, play Ballpark Pinball and try Pitch 'Em & Tip 'Em in the unique Citizens Bank interactive games area located near the Right Field Gate entrance.
Memory Lane - An illustrated history of Philadelphia baseball, including the Phillies, Philadelphia Athletics and Negro League teams in the city. Sponsored by the Philadelphia Zoo.
Rooftop Bleacher Seats - The Phillies brought back rooftop bleachers, a Shibe Park phenomenon of the 1920s when residents of 20th Street built bleachers on top of their roofs. A total of 199 guests can enjoy this unique setting nestled under the Liberty Bell.
Wall of Fame - Bronze plaques of the players enshrined in the Phillies Wall of Fame that started at Veterans Stadium in 1978 are on display in Memory Lane. Sponsored by the Philadelphia Zoo.
Assisted Listening Devices
Guests who are hard of hearing may request the use of
Assisted Listening Devices (ALD) at Guest Services on the
Main Concourse (behind Section 122) and on the Terrace
Level (behind Section 318). A driver's license or credit card
will be required as a deposit.
ATM Machines
For the convenience of our guests, there are seven Citizens Bank ATM Machines located throughout the ballpark:
- Main Concourse (3): middle of Ashburn Alley, near Sections 141 and in McFadden's Restaurant & Saloon.
- Hall of Fame Club/Pavilion/Arcade Level (2): near Sections 211 and 233.
- Terrace Level (1): near Section 320.
- B -
Ballpark Characters
Phillie Phanatic - The fun-loving ambassador of Phillies
baseball can be spotted all around the ballpark, and traditionally
performs on the field during every home game at
the end of the 5th inning and on the Phillies dugout in the
bottom of the 7th inning.
Phoebe - The Phanatic's mom makes special appearances
throughout the year including the Phanatic's Birthday and
Mother's Day.
Phillies Ballgirls - The Phillies Ballgirls, sponsored by Holy Family University, can be seen working down the right and left field foul lines. The team also participates in community and charitable softball events. To schedule the ballgirls for an appearance, e-mail mdevicaris@phillies.com
Phanstormers - These cheerful performers in powder blue
Phillies jerseys can often be found singing "Happy
Birthday", handing out goodies, performing magic tricks
or starting a cheering section.
Citizens Ballpark Bankers (Not Your Typical Ballpark feature)-
These all-star bankers, courtesy of Citizens Bank, are here
every game to ensure that your trip to the ballpark is a
pleasant one, and are often found encouraging guests at
Citizens Bank Games of Baseball (located in Ashburn Alley)
and passing out special treats.
Other Characters - Sing a song with the Whiz Kids Band (on occasion)...have your face painted...or visit a caricaturist (located on the Main Concourse: first and third base side of the ballpark).
Batting Practice Schedule
Thanks to another Not Your Typical Ballpark feature, guests can call to confirm the batting practice schedule for that given day (267-570-BATS). The schedule listed below is subject to change by either team.
| | 7:05 p.m. game | 1:35 p.m. game | 1:05 p.m. game
|
| Phillies extras | 4:45 - 5:15 | 11:15 - 11:45 | 10:45 - 11:15 |
| Phillies regulars | 5:15 - 5:45 | 11:45 - 12:15 | 11:15 - 11:45 |
| Visitors batting | 5:45 - 6:25 | 12:15 - 12:55 | 11:45 - 12:25 |
| Visitors infield | 6:25 - 6:35 | 12:55 - 1:05 | 12:25 - 12:35 |
Birthday Greetings
Guests can celebrate their birthday with their name in lights on the scoreboard, a Phillies cap and a fun visit from a Phillies Phanstormer. Advance registration is required for $20 or $10 packages (based on availability). Birthday check-in desks are located behind Sections 123 and 323. For information or to place an order, call the Phone Center (215-463-1000).
Broadcast Dream
Guests can call a half-inning of a Phillies game and receive a CD of their experience ($10 for one tape or CD and $15 for two). Located on the Main Concourse behind Section 125. Proceeds benefit Phillies Charities, Inc.
- C -
Concessions
Food and beverages are available at permanent locations, portable stands and two restaurants. All concession areas are wheelchair accessible. The concessionaire is a joint venture involving ARAMARK, the Phillies and World Wide Concessions. For food descriptions and locations, please see the concessions guide.
Concourses
(Not Your Typical Ballpark feature)
The 360-degree openness of the Main Concourse gives
guests a continuous, uninterrupted view of the field,
keeping them in touch with the game if they leave their
seats for a trip to the concession stands. The Terrace Level
concourse provides a similar openness.
Credit Card Policy
MasterCard, Visa and American Express are accepted at
ticket windows, restaurants, concession stands and merchandise
locations in the ballpark.
- D -
Designated Driver Good Sport/Hero Program
Guests who would like to be their group's designated driver can go to Guest Services to sign up and receive a wristband for a free soda.
Diamond Club
(Not Your Typical Ballpark feature)
The luxurious Diamond Club, featuring 1,258 extra-wide,
padded seats, is located behind home plate. Members have
access to the Diamond Clubhouse Lounge that features a sitdown
dining experience, upscale concessions, a full-service
bar and views of the indoor batting cages.
- E -
Elevators
Eleven elevators are conveniently located throughout the
ballpark and are also available to service guests with disabilities.
Emergency Evacuation
In the event of an emergency, Phillies personnel have been
trained and instructed to assist guests in evacuating the
premises.
Engagement Package
Guests can propose marriage at a game live on PhanaVision! Package includes four tickets to the game, live coverage of the proposal on the left field video board, a champagne toast and a commemorative DVD for $350. Engagement package is subject to availability and must be booked in advance. To schedule, call the Sales Office (215-463-5000).
Entrances
Entrances are located at the First Base Gate, Third
Base Gate, Left Field Gate and Right Field Gate. There are
also private Suite and Club Entrances located on Pattison
Avenue (Home Plate), Citizens Bank Way (West) and Darien
Street (East).
Escalators
There are three sets of escalators in the ballpark:
First Base Gate - Takes guests from the First Base Gate Plaza
to the Pavilion Level with a second escalator taking guests
to the Terrace Level.
McFadden's (located behind Section 126) - Takes guests to
the Hall of Fame Club and Terrace Level.
Left Field (behind Section 140) - Takes guests to the Arcade
seating area and the West Hall of Fame Club Entrance. A
second escalator takes guests from this area to the Terrace
Level.
- F -
Fanfoto
New! Capture the memories at the ballpark! Photographers will be roaming throughout Citizens Bank Park to take photos of guests and their family and friends. The photos will be posted on phillies.com, where they will be available to purchase as commemorative prints, mouse pads, T-shirts and more. Guests may also upload personal photos from their day at the ballpark.
Field Dimensions
| | Distances | Heights |
| Right field foul pole | 330' | 13'3" |
| Right field power alley | 369' | 13'3" |
| Center field, straightaway | 401' | 6' |
| The "Angle" (left of CF to LCF) | 409'-381'-387' | 19'-12'8" |
| Left field foul pole | 329' | 10'6" |
| Left field power alley | 374' | 10'6" |
First Aid
First aid stations are located on the Main Concourse (behind
Section 105) and the Terrace Level (behind Section 318).
Each location is staffed with medical personnel. If medical
assistance is needed, please notify the nearest Phillies personnel,
proceed to the nearest location or call the Guest
Services Hotline at 215-218-5469.
First Phillies Game at Citizens Bank Park Certificate
Available free of charge inside every issue of the Phillies Magazine or Scorecard. The Magazine & Scorecard can be purchased at the Newsstands and from program vendors. For kids 14 and under who are attending their first game, individual certificates are available for free at Guest Services and the Birthday Check-In Desks.
- G -
Game Times
| Night games | 7:05 p.m. |
| Midweek afternoon games | 1:05 p.m. or 3:05 p.m. |
| Saturday afternoon games | 3:55 p.m. |
| Sunday afternoon games | 1:35 p.m. |
Because of Major League Baseball television agreements with ESPN and FOX, the starting times of some games are tentative and subject to change. Time changes can potentially occur up to 10 days prior to a scheduled game date. Guests should be advised that game tickets will be honored on the game date listed regardless of the time change. No refunds or exchanges will be given. Guests should be aware of this possibility. Log on to phillies.com or check other media outlets for the time changes that may occur.
Gate Openings
Monday through Friday: 1 1/2 hours prior to game time. Saturday/Sunday: 2 hours prior to game time. Ashburn Alley (Left Field Gate) opens every day 2 1/2 hours prior to game time.
Gift Certificates
Available in any dollar amount, gift certificates may be purchased at the ticket windows, phillies.com or by calling 215-463-1000. Gift certificates may be redeemed for tickets and Phillies merchandise, in person or by mail.
Group Outings (groups of 25 or more)
Bringing a group to the ballpark? Contact the Group Sales Office at 215-463-5000, grouptickets@phillies.com or the Group Tickets pages. Opportunities include:
Discount Programs - Groups of 25 or more receive a $2 discount per ticket on most Monday through Friday games. Plus Phanatic Value Dates give groups of 50 or more additional ticket discounts. Other group programs include the Phunraising/Large Discount Ticket Program, Corporate/Community Partnership Program, and Porch Package Program. Details »
Concession Coupons - Enhance your group's experience! Options include Hot Dog and Soda Coupons at $7 and Concession Coupons at $10 or $25 each. Coupons are good throughout the ballpark for food, beverage and merchandise (excluding McFadden's, Build-A-Bear and some portable kiosks). Details »
Group Party Areas - From private suites to pregame parties and meetings, Citizens Bank Park has many great options to meet your group needs. Details »
Guest Services
Located on the Main Concourse (behind Section 122) and
the Terrace Level (behind Section 318), Guest Services will
assist you with questions, concerns and requests for information.
Open from the time the gates open until 15 minutes
after the game ends.
- H -
Hall of Fame Club
(Not Your Typical Ballpark feature)
Premium seating for 2,500 (in the infield on the Club Level)
that includes padded seats along with access to private,
climate-controlled lounges featuring full-service bars, large
screen TVs and upscale food options.
- I -
- J -
- K -
- L -
Liberty Bell Home Run Spectacular
(Not Your Typical Ballpark feature)
Towering 100 feet above street level, the 35-foot by 50-foot Liberty Bell rings after every Phillies home run. It is located in right-center field.
Lost and Found
To report or claim lost articles contact Phillies personnel or visit Guest Services located on the Main Concourse (behind Section 122) and the Terrace Level (behind Section 318). Found items will only be held for ten days. For information, guests may call 215-218-5440.
Lost children will be escorted to Guest Services. If the child is unable to provide information to reunite the two parties, a picture of the child can be displayed on PhanaVision.
- M -
Meetings, Banquets, Weddings and Events
See "Special Events".
Merchandise
Majestic Clubhouse Store (adjacent to the Third Base Gate) -
The expansive team store featuring official Phillies merchandise
is open year-round. Hours for non-event days: 9
a.m. to 5 p.m., Monday through Saturday; closed on
Sundays (unless the team is home) and for all major
holidays. Enter from inside the park during events (behind
Section 134) or outside (during non-event times). For
Merchandise Orders call 1-877-GO-PHILS.
Phanatic Attic (second level of the Majestic Clubhouse Store)
- Dedicated to Phanatic retail merchandise and geared to
children. Hours: same as Majestic Clubhouse Store. Open
year-round.
Alley Store (Ashburn Alley) - Official Phillies merchandise location featuring a jersey lettering station where fans can get authentic and replica jerseys personalized or lettered with their favorite player's name and number while you wait. Also offers personalized T-shirts, where fans can get their own name on a Phillies T-shirt.
Authenticated Game-Used Collectibles & Baseball Cards - New kiosk located on the Main Concourse (behind Section 126) featuring official Phillies game-used bases, baseballs and dugout lineup cards. All memorabilia authenticated through the Major League Baseball Authentication Program. Baseball cards also featured.
Custom Bull's BBQ and Harry the K's Merchandise - Located
near Bull's BBQ in Ashburn Alley and the first level of Harry
the K's Broadcast Bar & Grille.
Home Stands - Official Phillies merchandise is also available
at permanent stands located behind Sections 121, 133,
207 and 317.
Personalized Bats (behind Section 132) - Personally
engraved bats by Louisville Slugger.
Pin Trading Center (Majestic Clubhouse Store) - Collectible pins are available for sale and trade. Includes numerous styles, plus a Pin of the Month (available in limited quantity).
Portable Kiosks - Located behind Sections 106, 113, 142
(behind the scoreboard), 321, the Diamond Club and Hall
of Fame Club behind Sections 216 and 226.
- N -
NewsStands
Phillies publications, DVDs, baseball cards and various other baseball publications are available at three NewsStand locations behind Sections 111 and 143 (behind the scoreboard - Main Concourse) and behind Section 323 (Terrace Level).
- O -
- P -
Parking
Most of the parking lots in the Sports Complex have been
renamed (alphabetically) so there is common nomenclature
throughout the area. There are a number of parking lots for
preferred, pre-paid, cash, and handicapped parking. It is recommended
that guests arrive early and check phillies.com for parking updates in the Sports Complex
area.
Handicapped Parking is available in the lots immediately surrounding Citizens Bank Park. A valid placard or hang-tag is required.
Preferred Parking customers should use their green hang-tag to gain entry to a parking lot. Some lots are exclusive to preferred customers. There are no assigned parking spots within the lot.
Pre-paid Parking customers should use their white coupon to gain entry to a parking lot. These lots will also accommodate those customers who pay with cash.
PECO Hometown Homers
Guests who are lucky enough to catch or retrieve a home
run hit by a Phillies player will be given the opportunity to
have the ball autographed by that player, compliments of PECO. Please contact
Phillies personnel who will escort you to Guest Services to
complete an application. Once the ball is autographed, it
will be mailed to the guest.
Phillies Charities, Inc.
Phillies Charities, Inc. (a Section 501(c) (3) organization) is
the charitable arm of The Phillies. It raises funds in a variety
of ways, such as the annual Phillies Phestival and from
certain elements of Citizens Bank Park, such as the Photo
Booth. In addition to major support of the Philadelphia
chapter of ALS, annual grants are made to a wide variety of
local charities. For more information click on the
Community section.
Photo Booth
Located behind Section 121, guests can put on a Phillies cap
and jersey to create their own baseball card or magazine
cover. Proceeds benefit Phillies Charities, Inc.
Public Transportation/SEPTA
The Broad Street subway, located at the
corner of Broad Street and Pattison
Avenue, is available for all events at the
Sports Complex. Frequent service
operates from Center City, Olney and
Fern Rock. The subway also connects
with PATCO service at the Walnut-Locust
Station.
There is also bus service to Broad Street and Pattison Avenue.
Guests should call 215-580-7800 or log onto
septa.org for updated schedules.
- Q -
- R -
Rain Delays/Inclement Weather
The right to postpone the playing of a game is controlled by the home club with the exception of the final series (that begins on or after June 1) between two clubs, at which time the responsibility shifts to the Umpire-in-Chief. Once a game has started, the Umpire-in-Chief determines if a game should be suspended, when it can be resumed or if it should be terminated because of bad weather or unfit playing conditions. The Official Playing Rules provide that when a game has been temporarily suspended, umpires must wait at least 30 minutes before calling the game. On days when inclement weather is in the forecast, tune to KYW Newsradio (1060 AM) or log on to www.phillies.com for updates on the game status.
Ramps
There are two sets of ramps in the ballpark:
First Base Ramp - Provides access to the Suite Level,
Pavilion/Hall of Fame Club Level and Terrace Level.
Left Field Ramp - Adjacent to the Left Field Gate providing
access to the Suite Level, Hall of Fame Club, Arcade seating
and Terrace Level.
Restrooms
A total of 61 restrooms are conveniently located throughout
the ballpark (all designed for wheelchair access): 24 men's,
24 women's and 13 family restrooms equipped with
changing tables. In addition, there is a restroom in the
Service Level specifically for wheelchair guests who are
seated in the Field Level area by the third base dugout.
Family restrooms are located at:
• Main Concourse (3): behind Sections 106, 112
and 137.
• Diamond Club (2): two convenient locations
within the Diamond Club.
• Hall of Fame Club Level (5): Club, behind
Sections 219 and 224; Pavilion, behind Sections
205 and 208; and Arcade, behind Section 234.
• Terrace Level (3): behind Sections 319, 322 and 329.
Retired Numbers
The retired numbers of Richie Ashburn (1), Jim Bunning (14),
Mike Schmidt (20), Steve Carlton (32), Robin Roberts (36)
and Jackie Robinson (42) are displayed on top of the
Ashburn Alley concession buildings.
Rules Relating to Guest Conduct
ABCs of Guest Conduct - Guests must refrain from conduct that is inconsistent with the fun, family atmosphere that should prevail at Citizens Bank Park and the Citizens Bank Park experience, including but not limited to: interfering with other guests' ability to enjoy the game; using foul or abusive language or gestures; appearing to be in a drunken or diminished capacity; failure to produce a ticket on request or sitting in a seat which is not ticketed; possession of balloons, beach balls, nets or laser pointers; interfering with a ball in play; and throwing objects on or entering the playing field. Violators are subject to ejection and possible arrest.
Alcoholic Beverages - Alcoholic beverages may not be brought into nor taken out of Citizens Bank Park. Guests may be requested to provide photo I.D. when purchasing alcoholic beverages. Alcoholic beverages may neither be taken into nor out of McFadden's Restaurant & Saloon.
Bags - Each guest is permitted to bring one bag into the ballpark. Bags can be no larger than 16" x 16" x 8" and will be subject to inspection upon entry in accordance with Major League Baseball security regulations.
Banners & Signs
1. Composition. Banners and signs must (a) utilize only cloth, paper or other light, flexible materials, rather than be comprised of or supported by wood, metal or other hard materials that could be dangerous in a crowded public setting, (b) not be affixed to or draped over any part of the ballpark structure and (c) be no higher than 4 feet or longer than 8 feet.
2. Display. Banners and signs may be displayed only (a) within the ballpark's seating area, (b) in a stationary manner, (c) so as not to unduly obstruct any person's view of the playing field or interfere with player or umpire sight lines and (d) so as not to obscure ballpark signage. Only one sign or banner may be displayed at any one location.
3. Subject Matter.
a. Recognizing that Citizens Bank Park is a baseball ballpark and not a forum for public discussion, messages on banners and signs may relate solely to one or more of the following subjects, without any unrelated collateral content whatsoever: (i) the game and institution of major league baseball; (ii) a major league baseball team; (iii) the on-field activities and performance of a major league baseball player, coach or manager; (iv) the acts or omissions of the management and other non-player employees of a major league baseball organization, but only to the extent that such acts or omissions may relate to or affect its team's on- field activities and performance; (v) the entity broadcasting a baseball game played at the ballpark and the acts or omissions of the announcers in doing so; and (vi) fans' birthday, engagement, wedding, anniversary, get well, welcome home, congratulations or like messages.
b. Additionally, banners and signs may not bear a message that (i) is slanderous, (ii) is obscene, vulgar or indecent and inappropriate for viewing by children, (iii) contains "fighting words" likely to provoke a breach of the peace, (iv) contains commercial advertising or commercial product or service identification, or (v) contains derogatory matter relating to race, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, physical handicap, marital status, or age.
4. Removal. The Phillies reserves the right to require the cessation of any display of a banner or sign that does not conform to these limitations.
Bottles, Cans, Coolers - To ensure the safety of our guests, glass bottles, cans, hard sided coolers, thermoses and open containers may not be brought into the ballpark. Exceptions: baby bottles and single-serve, soft-sided juice containers and soft-sided coolers that do not exceed the 16" x 16" x 8" size requirement.
Cameras/Camcorders - Hand-held video cameras and still cameras for personal use may be brought into the ballpark, provided no game action is recorded in accordance with Major League Baseball regulations. Please be courteous to those guests around you when taking pictures. Camera cases must fit through the bag template and will be inspected prior to entrance into the ballpark. Tripods and monopods are prohibited.
Cellular Phones & Pagers - The use of cellular phones and pagers is permitted, provided they do not interfere with another guest's ability to enjoy the game.
Distribution of Materials - All of the following are expressly prohibited on the private property of Citizens Bank Park or in the parking areas that surround it:
• Distribution of leaflets or other printed materials.
• Distribution of products or performing of services, whether for a consideration or free.
• Taking surveys or otherwise interfering with the free movement of guests.
Foul Balls - Guests are welcome to keep any foul balls hit into the stands. Please do not interfere with a ball in play, especially those guests sitting at field level. Major League Baseball rules call for the ejection of guests that interfere with a ball in play.
Radios/TVs - Personal radios and television sets with headphones are permitted inside Citizens Bank Park.
Risks of Baseball - Guests assume all risks and dangers inherent in and incidental to attending a baseball game, whether occurring prior to, during or subsequent to the actual play, including but not limited to injury from thrown or batted balls, thrown bats or fragments thereof and spectators' conduct. Accordingly, neither The Phillies nor their opponent nor any of their respective players nor the City of Philadelphia nor their respective employees, independent contractors and agents shall in any way be liable therefore. Guests must be vigilant at all times and must recognize the many elements that can distract their attention from the game, including but not limited to the video boards and scoreboards and the activities of the Phillie Phanatic and others.
Smoking - By City of Philadelphia ordinance, smoking is only permitted in designated areas (First Base Gate, Third Base Gate, Left Field Gate and the East Suite and Club Entrance). Violators may be ejected and/or have their season tickets revoked.
Strollers - Fold-up strollers should be stored under your seat during the game. If you have a stroller that does not fold up, please check it at Guest Services located behind Section 122 on the Main Concourse and behind Section 318 on the Terrace Level.
Tailgating - Tailgating is not permitted in lots west of Darien Street and north of Pattison Avenue. Tailgating is permitted in the following lots: A-H, J-N.
Umbrellas - Umbrellas are permitted inside Citizens Bank Park. Please be considerate of guests around you when using an umbrella.
- S -
Schedules
Phillies pocket schedules are available at the ticket windows,
Guest Services, Majestic Clubhouse Store, the Alley Store, or by
calling the Phone Center (215-463-1000). The schedule is also posted on Phillies.com »
Special Events
Looking for a unique place to host a wedding, banquet or
corporate event? Citizens Bank Park is available on nongame
days for selected events. For information, call the
Phillies at 215-218-5100, e-mail specialevents@phillies.com or visit the Special Events section of phillies.com. For gameday parties and meetings, contact the Phillies Group Sales Office at 215-463-500 or grouptickets@phillies.com.
Speed of Pitches
Guests can check the speed and type of pitches being
thrown on three electronic boards, located on the out of
town schoreboard (right field) and Club Level fascia boards
(first base and third base).
Stairs
For the convenience of our guests, Citizens Bank Park is
equipped with numerous stairways:
Ashburn Alley - Stairways are located by the Left Field Gate,
in center field leading to the Rooftop Bleachers, and the
Right Field Gate (gives access to the Rooftop and Pavilion
Level).
First Base Gate - This stairway gives access to the Suites, Hall
of Fame Club and Terrace Level (Sections 312-333 and
413-434) only.
Third Base Gate - Both stairways give access to the Suites,
Hall of Fame Club and Terrace Level.
Scoreboard - Two sets of stairways on both sides of the
scoreboard (Left Field) give access to the Scoreboard Porch
(Sections 241-245) and the upper level of Harry the K's.
Starting Lineup
(Not Your Typical Ballpark feature)
Who's in the starting lineup for the Phillies? Prior to every game, the Phillies' starting lineup will be displayed with large Topps baseball cards on the wall behind the left field scoreboard building.
Suites
Luxury Suites - A total of 70 luxury Suites are located above the Field Level
seats and afford spectacular views of the action. Suites offer
upscale catering, comfortable seating and furnishings with a
distinct baseball flavor.
Single-Game Party Suites - Five single-game party suites are located behind sections 234-236 are available for rent. Contact Phillies Group Sales at 215-463-5000 or grouptickets@phillies.com
- T -
Tailgating
See "Rules Relating to Guest Conduct."
Taxi Service
Guests wishing to use a taxi cab can request one at Guest Services located behind Section 122 on the Main Concourse and behind Section 318 on the Terrace Level. Once called, guests can locate their taxi cab on the northwest corner of Darien Street and Pattison Avenue (outside the First Base Gate).
Telephones/Telephone Display Devices
Public pay phones are located inside the Left Field and Right Field Gates and outside the First and Third Base Gates. All are wheelchair accessible and equipped with volume controls. TDD phones for guests with hearing or speech disabilities are located in Guest Services (Main Concourse behind Section 122 and Terrace Level behind Section 318). In addition, a TDD phone is located near the Left Field Gate.
Ticket Information
| Online | phillies.com |
| Season and Group Sales | 215-463-5000 |
| General Information & Individual Ticket Orders | 215-463-1000 |
| Ballpark Tours | 215-463-1000 |
| Hearing Impaired (TDD) | 215-463-2998 |
| FAX Ticket Orders | 215-463-9878 |
Group Tickets - See "Group Outings".
In-game - Ticket windows are located on the Main Concourse (behind Section 124) and the Terrace Level (behind Section 318).
In person - Ticket windows are located near the First Base Gate on Pattison Avenue. For all home games, additional ticket windows will be open on Citizens Bank Way and Phillies Drive. In the event of a sellout, a limited number of 500 standing room tickets will be available on game day beginning at 9 a.m. for day games and 4 p.m. for night games.
Official Game - A game becomes official after 4½ innings, if the Phillies lead. Otherwise, five full innings must be completed before it is considered a regulation game.
Re-entry - There is a no re-entry policy in effect at Citizens Bank Park.
Reserved Tickets - Orders placed over the phone or via the internet within seven days of the game may be picked up any time after ordering at the ticket windows located at the First Base Gate, or on the day of the game at any available ticket window. For identification purposes, guests should present their "MVP" card (season ticket holders only), driver's license and credit card used for their ticket purchase when picking up their tickets. Guests ordering tickets via the Internet have the additional convenience of our Print At Home option.
Scalped Tickets - Tickets may not be resold on the private property of Citizens Bank Park or in the parking areas that surround it and tickets associated with such transactions are subject to confiscation. (This prohibition is in addition to all restrictions and prohibitions imposed on scalping by law.) In many cases, tickets offered for sale by scalpers are misrepresented, counterfeit or stolen.
Season Tickets - Guests interested in information on a full-season plan, 17-game plan, 14-game plan or 6-game plan should contact the Sales Office (215-463-5000) or log on to www.phillies.com. Special benefits for season ticket holders include the exclusive "MVP Line" to order additional tickets, discounts at Newsstands, a free calendar and media guide and postseason ticket options.
Wheelchair and Companion Seating - Wheelchair and companion seating is available in the following areas: Field Level, Hall of Fame Club/Pavilion/Arcade Level, Scoreboard Porch and Terrace Level. Companion Seating is available alongside the spaces for guests using wheelchairs at a maximum 3:1 ratio (3 companions per wheelchair). Folding chairs will be provided for companions. Call the Phone Center (215-463-1000) for seating availability.
Tours of Citizens Bank Park
Public and private tours of Citizens Bank Park are available
year-round. Tours begin and end next to the Phanatic Attic, in the Majestic Clubhouse Store and will not be scheduled on Sundays, major holidays, or when there are day games at home. Guests can purchase public tour tickets at the Citizens Bank Park ticket windows, phillies.com or by calling the Phone Center (215-463-1000). Accommodations for private tours (groups of 25 or more) can be arranged by calling 215-218-5360.
- U -
- V -
Video Board
(Not Your Typical Ballpark feature)
A large LED video display board (39'5" x 69'7") anchors the scoreboard system above Harry the K's.
- W -
Water Fountains
Twenty water stations each containing two fountains (one standard and one wheelchair accessible) are dispersed throughout the ballpark, for a total of 40 fountains.
Web site
Tickets, schedules, promotional schedules, merchandise, up-to-the minute Phillies news, live game audiocasts, live game video coverage, message boards, history, stats, scoreboard, community news, free e-newsletters...it is all available at the official website of the Phillies: www.phillies.com.
Wheelchairs
Courtesy wheelchairs may be obtained at the four main entrance gates, as well as Guest Services located on the Main Concourse (behind Section 122) and the Terrace Level (behind Section 318). A valid driver's license, credit card or some other form of identification as well as seat location must be provided to use the chair. Wheelchairs can only be used to assist fans to or from seats and must be promptly returned to assist with other fans' needs.
- X -
- Y -
You
You, our guests, are the focus of everything we do. Phillies employees are here to make your Citizens Bank Park experience a special and memorable one. We welcome your comments and suggestions at any of our Guest Services locations.
- Z -
|
Ballpark
