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Frequently Asked Questions:   Seller Q&A   Buyer Q&A

Buyer Q & A

Find answers to frequently asked questions.

Q: What is StubHub?
StubHub, the Official Fan to Fan Ticket Marketplace of, is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide and is the largest ticket marketplace in the world, based on sales. StubHub, an eBay company, is headquartered in San Francisco.
Q: What are the benefits to buying tickets on StubHub?
There are many benefits of using StubHub to buy and sell tickets. You can easily buy tickets in a safe and secure environment, and you don't have to worry about communicating with sellers about your tickets. StubHub has nearly 5 million registered users, which means more tickets for those hard to find events. Second, StubHub offers ticket buyers a clear and easy to use website experience, with industry leading Interactive Seat Maps. In addition, StubHub has excellent customer service 7 days a week and a FanProtectTM guarantee.
Q: How do I start buying tickets on StubHub?

Click here to buy your tickets on StubHub »

Q: Where do the tickets come from?

Unlike other ticket websites, StubHub is not a ticket broker and we don't own the tickets you purchase on our site. We started StubHub to provide an active marketplace where fans can gather to buy and sell tickets.

The price of tickets is determined by individual sellers. We're an open marketplace, which means that anyone can sell tickets at StubHub.

Q: How much does it cost to use StubHub?
It is free to search for tickets to buy on StubHub. Buyers pay the full price of the tickets plus a service and delivery fee. Sellers pay a 10% commission.
Q: Where do I go with questions for StubHub?
StubHub's live, in-house customer service representatives are available by e-mail seven days a week at StubHub monitors and supports every ticket transaction to help ensure the satisfaction of every user.
Q: What is StubHub's FanProtectTM guarantee?
For Buyers, StubHub guarantees:
  • You will get your tickets in time for the event.
  • Your tickets will be authentic and valid for entry.
  • You will receive tickets comparable to or better than the tickets you ordered, or your money back.
  • You will be refunded if the event is cancelled and is not rescheduled.
For Sellers, StubHub guarantees:
  • You will never be contacted directly by a buyer or prospective buyer.
  • You can adjust your ticket prices to reflect marketplace value at any time.
Q: Why would ticket buyers choose to buy in the StubHub ticket marketplace?

The StubHub marketplace strives to offer a choice of seats and price points at any given event, even those that are "sold out." This gives potential buyers the information to determine fair market value and the flexibility to make their choice.

Buying on StubHub is convenient - the buyer enters their credit card information on the secure StubHub web site. The seller never sees the buyer's confidential financial information. Once the seller has accepted the buyer's order, the buyer receives order confirmation with information regarding how they'll be receiving their tickets. StubHub's toll-free customer service number is open seven days a week to assist buyers and sellers.

All tickets purchased on the StubHub marketplace are covered by the StubHub FanProtectTM Guarantee.

Q: How will I receive the tickets I buy on StubHub?

Tickets purchased on StubHub will either be shipped to buyers directly via FedEx (or, occasionally, email), and for some listings, instant eDelivery is available. StubHub actively monitors the progress of the delivery, and makes sure your tickets get to you on time. We are actively working to improve this process with enhanced functionality which includes pre-population, auto confirmation and digital delivery.

Postings with the icon can be received via eDelivery; you will receive your tickets via e-mail within minutes!

Click here to buy your tickets on StubHub »

Have questions about how to buy tickets or sell tickets?
E-mail us at or call us toll free at 866.StubHub (866.788.2482). Customer service will help you buy tickets or sell tickets from 5 a.m.- 8 p.m. PT weekdays or 6 a.m. - 7 p.m. PT weekends.