When will I receive my itinerary package with my game tickets and my Special Guest credentials?
If you have elected to participate in Nats Destinations'' Green Initiative, your travel documents will be delivered via email two weeks prior to your trip! Each domestic guest will still receive their game tickets and VIP Credentials via Fedex. If you have elected to receive a hard itinerary package, this will be sent to your address on file via FedEx no later than 2 weeks prior to your scheduled trip and will include all confirmation numbers, Special Guest passes to the VIP Tour and Reception, game tickets. Since our deliveries come via FedEx, please include a physical address in your personal information, as FedEx cannot deliver to PO Boxes.
What is in my gift bag? When can I expect to receive it?
Your standard gift bag will include, a Nationals T-Shirt, a MLB Game Ball for each guest, and the most recent edition of Nationals Magazine. For an additional $60 you can upgrade your gift bag to include a Majestic Athletic Replica Jersey(s) of choice (size, style, and player.) You can retrieve your gift bag upon check-in at your selected hotel. If you choose to take part in Nationals Destinations without hotel accommodations, we will make our best efforts to ensure that your gift bag is delivered to your address before you depart for your trip.
If I want a jersey upgrade, what styles of Majestic Athletic Replica Jersey are available?
Should you upgrade to receive a Majestic Athletic Replica Jersey(s), these are available in Men's, Women's, and Youth sizes. The availability of styles is as follows:
Men's Jerseys - All players are available in the Home (White) style and the Alternate (Red)
Women's Jerseys - Only come in the Home (White) style. All player's available.
Youth Jerseys - Only select players are available in the Home (White) style.
When do I need to select my Nationals shirt sizes by?
In order to ensure that your Nationals shirts are ready for you and your party by the time the Destinations trip begins, please be sure to make all selections no later than 60 days before the trip.
If I upgrade to a jersey gift bag(s), when do I need to select my jersey(s) by?
In order to ensure that your Nationals jerseys are ready for you and your party by the time the Destinations trip begins, please be sure to make all selections no later than 60 days before the trip. All jerseys are made custom by Majestic Athletic, and require advance ordering in order to ensure on-time delivery.
What If I don't select my Nationals shirt/jerseys by the cut-off date?
If you are unable to select your jerseys by 60 days prior, we will make a best effort to get your jerseys for you in time for your trip, but please be aware that there is a possibility your jerseys will need to be sent to your home address after your trip's conclusion.
Where are the seats located for the games at Fenway Park and PNC Park?
Nationals Destinations always looks to secure the best available seat locations. Generally, we aim for tickets that have a face value between $40 and $70. We work diligently with each team's ticket office to negotiate the best possible location that can accommodate our group.
If I would like to extend my stay, should I do so through Nationals Destinations or should I call the hotel directly?
All hotel extensions should be made with Nationals Destinations via telephone at 617.226.6633 to ensure that you receive our special discounted rate. Please book all extensions to your stay no later than 3 weeks prior to your check-in date in order to ensure availability. All extended reservations are made based on availability at the hotel.
What is your rain-out policy?
While a rain out is not a common occurrence during the season, it is always a possibility. In the event a rain out does occur, there are a few options with regards to the game ticket:
Your ticket is always good for the rescheduled game (which in many cases is played during the dates of the scheduled trip as a double header)
In the event the game is not played during the dates of the scheduled trip and you are unable to attend the rescheduled game, the ticket is yours to do with as you wish (give to friends, family, etc.).
In the event you cannot use the ticket at all, we will do our best to obtain a refund from the team. If we are able to do so, we will happily refund you the face value of the ticket.
Regardless of the weather, the scheduled events (tour, reception, player meet & greet) will take place rain or shine.
Which player will attend the VIP Reception?
The VIP Reception will include a chance to get autographs and participate in a Q&A with one current Nationals player. Due to the busy and often unpredictable schedules of our players, we are generally not able to determine who the player will be until the week of the reception. As soon as we finalize who will be appearing at your VIP Reception, we will send an e-mail out to inform you.